Customer Success Specialist

Rockville, Maryland, United States | Full-time

Apply

Description:

As a Customer Success Specialist you are responsible for retaining current customers, acquire new customers, upselling freemium customers, and driving customer satisfaction. This role is primarily focusing on inside customer outreach but also requires occasional travel to meet customers, attend trade shows and industry events. 

 

Required Skills:

- Excellent telephone etiquette, written and verbal communication skills

- Strong presentation skills over the web and in person

- Sense of humor, positive attitude, and superior relationship-building skills

- Good organization skills and attention to details

- Ability to work both independently (with direction) and with a team

- Proficient use of web-based products, Google docs, sheets, drive and generally ‘tech-savvy’

- Experience with CRM systems preferred

- Minimum 2+ years of related experience preferably in SaaS sales, account management or inside sales role  

- Bachelor's degree preferred

 

Responsibilities:

- Following up on inbound sales leads

- Retaining existing customers

- Converting existing freemium customers to paid customers

- Ensuring maximum software utilization by customers

- Onboarding new customers

- Providing webinars and training

- Provide a professional and pleasant ordering experience for customers

- Operate as the lead point of contact for any and all matters specific to customers assigned to you

- Coordinate efforts with other teams and teammates to resolve issues quickly

- Attending trade shows, customers onsite and industry events

- Help with logistics and setup of trade shows - requires lifting booth furniture

- Perform various public speaking events, where you would be presenting the program to teachers, principals, and school district leaders and be able to answer their questions

- Maintain a thorough knowledge of TypingClub and other EdClub products

- Other duties as assigned

 

Benefits:

- Full-time position

- Medical, dental and vision insurance

- 401(K) plan 

- Paid time off

- Paid holidays

- On-site and off-site company events

- Casual attire

- Transportation allowance 

- Relaxing, stress-free work environment

 

About the company:

EdClub develops education technology tools that are effective, customizable, and easy to use. Our flagship product, TypingClub, is the #1 touch typing application used by schools and districts in the United States. Over 10 million users choose TypingClub to learn or improve their typing, and Google recognizes TypingClub as an outstanding learning tool for students of all skill levels and age groups.

 

EdClub, Inc. is an Equal Employment Opportunity Employer.